Forms submitted over this website do not use tracking technology. The details submitted will be processed by Orca Book Services and will only be used to process a requested order. Details submitted will not be passed on to any third party or organisation.

Telephone ordering

Telephone orders are welcome and we are always available to answer your questions and advise you on books.

Order Telephone Number: +44 (0)1202 665432
Order Fax Number: +44(0)1202 666219

14-Day Approval

We offer 14 days unconditional approval on any item purchased from our website. We will supply a full refund (excluding postage & packaging) on any item returned unspoiled within 14 days. Alternatively you may simply exchange the item.

Payment Options

Payment Using Secure Web Server or Telephone

Payment can be made using Visa, MasterCard, Delta, American Express & Switch either using our secure server or over the phone. Please have your card number, expiry date and in the case of switch, issue number, at hand when calling.

Payment by Cheque

If you wish to pay by cheque, please print out the shopping cart page and forward with appropriate payment to

Orca Book Services
Stanley House
3 Fleets Lane
Poole
Dorset BH15 3AJ
United Kingdom

Tel: +44 (0) 1202 665432
Fax: +44 (0) 1202 666219
e-mail: orders@orcabookservices.co.uk

Cheques should be made payable to Orca Book Services Ltd and should be made out in pounds sterling. Please allow 6 days for clearance on cheques before any
goods are dispatched.

Postal Charges

Mainland UK

£3.95 for the first book and £1.50 for each further book

Off-shore UK and World Wide Destinations

Europe: £7.50 per book to be supplied airmail
ROW: £7.00 per book to be supplied surface mail

We are happy to send items abroad and will be pleased to quote for transportation anywhere in the World.

Delivery

If the Books Titles are in stock they are despatched within 3 working days. Unavailable titles should be re-ordered once published or reprinted.

Returns, Exchanges & Complaints

We will gladly exchange any item or issue a refund, if the item is returned unsoiled and unused, within 14 days of receipt (a refund will be made less the cost of postage & packaging). Postage charges are applicable.

Goods becoming damaged in your opinion through defective materials or poor workmanship should be returned for inspection immediately and if necessary the item may have to be returned to the manufacturer for testing. In these cases 28 days must be allowed. Under no circumstances should items continue to be used when damaged, as you will be deemed to have accepted the goods in their damaged condition. Postages costs will be reimbursed for justified damages. We will accept title pages of books.

Please note:

If you have any complaints about this website or any products or services offered, please e-mail your comments to info@globaloriental.co.uk we will endeavour to reply to all e-mails within 5 working days.

Price changes & VAT

Every effort is made to maintain the prices quoted on this website, but this is not always possible. We reserve the right therefore, to discontinue any item from this list and change prices as and when necessary.

All prices quoted on this website are Zero Rated for VAT.